9/11/2023 0 Comments Adt control panel brightADT comes out to install two camera on my home and after the installing kept jacking up the price I received a bill for 1500 dollars. Well since then I sold that property and move into another home. First I had them to install camera on a home I stayed in for 19 years and never had any problems. I have been with ADT over 16 or more years because they were the best security company anyone could have until recently. Please give us a call at 1-80 so we can troubleshoot with you further or arrange for a service appointment if need be. We are so sorry for the frustrating experiences. Wish I would have done my research before taking over the contract of the previous home owners. Unfortunately I’m stuck with the service for another 2 years. Also I’ve been able to enter my house a few times without the alarm panel going off, that doesn’t give me and my family a piece of mind. I get notifications 3 hours after something triggered one of the cameras. I can’t watch any of the videos from the cameras on my phone without first restarting my phone, and that’s very annoying. Moved into this house with the system already set up and active in previous owners name and I still had to pay money to have it installed (which was already done) and money to activate (which was already active).You can’t just switch it into your name guess they need the money. When I first got the system activated I was told by the person who came out that I could set the cameras up to only record if the panel was armed took me months after starting the service in my name to realize they won’t record being set up that way, called customer service and no one had a clue what I was talking about or even how to fix the problem so my cameras have to stay active at all times and you only get 6,000 clips a month. For as much as you pay every month for their services you would think it would be better. We are disappointed to hear of the experience that you have had. Make sure you go with the company at not an authorized dealer, & while I pay more for a brand name I should have read all the reviews. Now my service is down yet all my other devices are connected & can’t get through or set my alarm! What’s suppose to be peace of mind & was great for a few months, has turned into a pain in the &$$. They have called me at 5 & 6 am multiple times to tell me my new account is ready to be serviced & a tech to come out, but I have no new account & that set up was 4 months ago. I got it resolved after 3 months of harassment calls, they cleared the fees, then charged me again & said I was past due on a previous account & that my current account services would be interrupted & would be disconnected. I can not call after 11pm to get through if my system doesn’t work, & even though I switched services, prepaid, have 2 accounts they keep charging me for a home I don’t live in & paying for 3 services. Alarm panel goes offline but all my other devices & services stay on.
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